Steelcase / AMQ — Automated Claims Processing

Automation-driven intake, triage, and communication to shrink resolution time.

$Steelcase claims process preview$

Overview

Designed a centralized claims dashboard, automated intake & product reorders, and a dealer status portal. Eliminated email ping-pong and standardized claim data for faster resolution.

Results

~60% reduction in resolution time in demo environment.
Projected seven-figure impact via reduced labor & rework.

Stack

Salesforce, low-code forms, Python utilities, SAP assumptions for integration.